Job Purpose

To conduct the academic and training program for all customer service agents nationwide in order to improve product knowledge and skills.

To provide general support to all Smart Shops nationwide.

• Weekly & Monthly report Sales Performance

• Daily Sales Handset & Smart @Home

• Spot Check retail shop in central to improve customer experience

• Spot check and report to retail manager in found anything to be fixed for province

• Distribute SIM/ SC/ Devices and other POSM material in retail shops in PP.

• Handing retail support warehouse and prepare all material in properly.

• Sim cards/SC monthly stock allocation.

• Device/ Smart @Home weekly and monthly stock allocation.

• Distribute SIM/ SC/ Devices and other POSM material in retail shops in PP.

• New device arrival record, Promotion record

• All marketing material (POSM) for Smart shops record

• Handing retail support warehouse and prepare all material in properly

• Control stock in, out security device and testing to be ready for Smart Shop.

• Camera checking activity and spot check in Smart Shop, then report to Retail Support Supervisor and Retail Manager(s) something abnormal.

• Research and prepare document for training – keep update.

• Conduct training/briefing to new FOAI on the product knowledge, policy in retail and survey after the training.

• Prepare prepaid and testing in monthly to ensure the quality of product knowledge.

• Spot check and report to retail manager in found anything to be fixed for province.

• Be able to go to any provinces to conduct the training

• Complete all the assigned tasks by the Retail Support Supervisor as per management decision

• MBA or BA degree in Business Administration/ Human Resource Management

• High motivation and ability to work independent

• MBA or BA degree in Business Administration/ Human Resource Management

• High motivation and ability to work independent

• Strong computer skills (Microsoft office)

• Good communication with all related departments

• Fluently in English and Khmer both writing and speaking

• Strong management and leadership skill

• Good at delegation, coaching, training, sharing & explaining...etc