You are responsible & empowered to handle all actvities relevant to the guest contact points such as check in/out, rooming of all hotel guests, serving & preparing food and beverage, leading activities, assisting guests with their quest for information on our neighbourhood & the destination we are in.

To create truly unforgetable experiences by delivering unique accommodation, activities and service.

Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

**Superhost responsibilities include, but aren’t limited to

● Welcoming and greeting all guests in accordance with departmental standards and procedures

● Delivering Food and Beverage service standards in accordance with departmental standards and

procedures

● Delivering front office service standards in accordance with departmental standards and procedures

● Communicating to his/her superior any difficulties, guest comments and other relevant information

● Establishing and maintaining effective employee working relationships

● Planning, selling and executing guest events and activities

● Attending and participating in daily briefings and other meetings as scheduled

● Attending and participating in training sessions as scheduled

● Manage online and phone reservations as per policy

● Liaise with housekeeping staff to ensure all rooms are clean and presentable ready to accommodatethe guests

Preparing for service by ensuring:

● Grooming is impeccable and in accordance with personal presenta

on standards

● Outlet equipment is clean

● Equipment is sorted and stored

● Requirements for special occasions are ready

● Service area is ready for service and guest comfort

Carry out effec

ve service by ensuring:

● All guests are acknowledged

● Daily food and beverage specials are explained and up-sold

● Room specials are explained and up-sold

● Enquiries on rooms and services are sasfied

● Food & beverage orders are processed accurately

● Payment methods are handled accurately

● Working areas are cleaned and re-set quickly

● Service & public areas are clean (includes the front desk & F&B areas)

● Food and beverage products are communicated to guests as required

● Beverages are up-sold and regularly & replenished, abiding by responsible alcohol service regulations

**Patron care standards are adhered to by ensuring:

● Compliance with legal provisions of local liquor codes

● Level of intoxication of guests is assessed and appropriate action taken

● Guests are advised on the hotel’s policy of smoking

● Appropriate action is taken to resolve guest complaints

● Related duties relevant to special projects are performed

● Guest records and reservations are maintained

● FOH areas and toilets are maintained and cleaned as per schedule

● Any other duties to support the overall success and growth of the company

● Demonstrated ability to interact with customers, employees and third parties in order to reflect highly on the hotel, the brand and the company.

● Proficiency in English and computer literate. Previous experience operating POS & PMS technology

● High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field.

● Food service permit or valid health/food handler card (Philippines only)

● 1 year related experience or an equivalent combination of education and experience

● Able to work on a 3 shift basis including evenings, night shift and weekends.

● Critical thinker and problem-solving skills

● Team player

● Good time-management skills

● Great interpersonal and communication skills

● Active listening

● Good physical condition

● Customer-centric

● Able to create stories for our guest to tell