• Provide the timely recovery of the shipments to satisfy the customer needs and requirements within their responsibility

• Activate the contingency plan for any emergency or the occasional customer requirement

• Assist in the implementation of projects for service improvement and/or cost reduction.

• Assist in implementation of projects to address regional and network imperatives and programs

• Assist in ensuring operational practices and procedures are carried out effectively.

• Activate the process flow to comply with the regulatory policy and manage the daily activities

• Assist in day to day activities and to support and provide guidance to their peers.

• Provide the periodical/ad-hoc training for the updated operations requirement/policy

• Ensure the staffs to understand DHL TSP & standard

• Ensure Security practices and policies that support the business needs are met.

• Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.

• Maximize efficiency with well-organized work flow and resource allocation within their responsibility and span to comply with transit time target and KPI

• Manage the receipt of data/documents to assist in the preparation of import and export declarations

• Raise an issue properly if necessary during the screening of data / documents for completeness and accuracy

• Other tasks assigned by manager

• Provide the timely recovery of the shipments to satisfy the customer needs and requirements within their responsibility

• Activate the contingency plan for any emergency or the occasional customer requirement

• Assist in the implementation of projects for service improvement and/or cost reduction.

• Assist in implementation of projects to address regional and network imperatives and programs

• Assist in ensuring operational practices and procedures are carried out effectively.

• Activate the process flow to comply with the regulatory policy and manage the daily activities

• Assist in day to day activities and to support and provide guidance to their peers.

• Provide the periodical/ad-hoc training for the updated operations requirement/policy

• Ensure the staffs to understand DHL TSP & standard

• Ensure Security practices and policies that support the business needs are met.

• Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.

• Maximize efficiency with well-organized work flow and resource allocation within their responsibility and span to comply with transit time target and KPI

• Manage the receipt of data/documents to assist in the preparation of import and export declarations

• Raise an issue properly if necessary during the screening of data / documents for completeness and accuracy

• Other tasks assigned by manager