Service & Performance

• To ensure customer awareness of all products and services available.

• To sell additional products, services and repair work in a professional manner.

• To carry out promotional work as directed and with enthusiasm.

• To provide customer estimates according to company policy on schedules, times and pricing.

• Dailly implement the Processes of Operation (SOP)

• Tracking on Quality of service providing to customer

• Review with branch manager all sectional activities and reporting systems.

• To initiate job documentation and maintain customer records and follow-up systems.

• No credit note authority.

• Credit facilities to be granted to customers who have prior approval from the Accounts Department and within the prescribed limits only.

• Warranty repairs to be authorized after inspection, or by agreement, in accordance with company policy.

• To ensure all customer and vehicle details are forwarded to the appropriate departments as necessary.

• To ensure customers are advised of all work carried out and of any further or future requirements the vehicle may have for repair or service.

Job Requirements

• Ability to communicate clearly and concisely with customers and other staff members.

• Ability to accurately record all relevant information.

• Ability to receive payment for work carried out, accurately and precisely.

• Up-to-date knowledge of warranty procedures and documentation.

• Up-to-date knowledge, where appropriate, of computerized recording procedures.

• Ability to handle upset customers effectively.

• Training in telephone answering techniques.

• Technical qualifications an added advantage.