- Manage all Spa operations including customer services, product quality and innovation, revenue generation, inventory controls and management of staff - Monitor operating standards of guest satisfaction & relationship, membership, guest’s comment & complaint and any special treatments - Ensure the spa & fitness staff provide appropriate and consistent levels of customer service and hospitality - Ensure staff provide greeting all arriving and departing guests, including maintain positive guest relations at all times - Support in designing and promoting activities to meet customer demand and generate revenue - Maintain a complete knowledge of products, services and promotions including stay current in the latest development and update activities accordingly - Remain up to date with all membership applications and fees - Develop Standard Operating Procedures for Spa & Fitness Centre department - Manage daily sales report and provide to financial department with accurate information - Develop monthly and quarterly report in order to provide consistent progress of the department - Maintain proper inventories in Spa & Fitness Centre department - Supervise staff, including daily job performance, managing duty roster and other concerns - Conduct regular department meetings for purposes of informing, guidance and inspiring staff - Facilitate communication between Spa and Fitness team and other departments - Design, develop and train staff, in relations to skills acquired to perform their roles such as variety types of massage therapy and fitness course - Ensure all staff maintain professional appearance at all times, adhering to hotel grooming standards, hygiene and rule compliances - Maintain neatness, cleanliness and safety of the Spa & Fitness Centre facilities - Handle any emergency situations with urgency and discretion

- Degree in sports science, exercise physiology or related health, fitness field - 5 years experience in high-quality, luxury-oriented Spa and fitness business - Excellent inter-personal/oral communication and customer service skills - Strong administrative and management skills, including experience with operating budgets - Skills necessary to train a variety of massage therapy and fitness classes - Ability to respond to guest concerns with urgency and professionalism - Excellent in paper works including budgeting and reporting - Work independently and take initiative with minimal supervision - Excellent interpersonal skills, able to create a professional and comfortable environment for all guests and employees - Strong team player with excellent communication skills