Product Strategy & Vision

• Develop and articulate a clear product vision aligned with company’s mission to enhance financial inclusion and data-driven decision-making in Cambodia.
• Lead the creation of a multi-year product roadmap that supports strategic goals, regulatory requirements, and market needs.
• Monitor industry trends, other bureau offerings, and technological advancements to inform product strategy.
• Keep update on financial sector trend and need to alight our offering

New Product Development & Enhancement

• Identify opportunities for new products and services, including credit scoring models, alternative data solutions, digital identity tools, and API-based platforms.
• Lead feasibility studies, market research, and stakeholder consultations to validate product concepts.
• Oversee the design, prototyping, and testing of new products, ensuring alignment with customer needs and compliance standards.
• Continuously improve existing products based on user feedback and performance data.
• Collaborate with data science and IT teams to enhance product functionality, scalability, and user experience.
• Ensure products are optimized for digital channels, including mobile and web platforms.

Product Positioning & Go-to-Market Strategy

• Define clear value propositions and messaging for each product, tailored to different customer segments.
• Collaborate with another team to ensure consistent and compelling product narratives across all channels.
• Lead the development of go-to-market (GTM) plans for new product launches and enhancements.
• Coordinate with Business, and Customer Support to ensure readiness and alignment for product rollouts.
• Support the creation of launch materials including brochures, presentations, FAQs, and demo content.

Customer Education, Awareness & Feedback

• Support campaigns that promote product awareness, adoption, and understanding among financial institutions and consumers.
• Collaborate on the development of educational materials such as user guides, explainer videos, and training sessions.
• Gather and analyze customer feedback, market trends, and competitor insights to inform product development and marketing strategies.
• Ensure communication loops are established between product, marketing, and customer-facing teams to continuously refine messaging and positioning.

Strategic Research & Insight Generation

• Conduct market research to identify trends in credit reporting, financial data, and digital finance.
• Analyze products and global innovations to inform company’s product strategy.
• Lead user research through interviews, surveys, and focus groups to gather insights.
• Collaborate with data analytics teams to interpret customer behavior and product usage.
• Monitor regulatory developments and assess their impact on product design.
• Validate product concepts through pilot testing and feedback loops.

Ecosystem Outreach & Engagement

• Build strong relationships with financial institutions, fintechs, regulators, and development partners.
• Facilitate co-creation workshops with stakeholders to develop relevant and impactful solutions.
• Lead outreach campaigns to raise awareness and adoption of company’s products.
• Advocate for responsible data innovation and financial inclusion through strategic partnerships.
• Collaborate with external organizations on joint research and development initiatives.

Cross-Functional Collaboration

• Work closely with internal teams including Data Analytics, Technology, Compliance, Business Development to ensure seamless product development and delivery.
• Engage with external stakeholders such as financial institutions, fintechs, regulators, and development partners to co-create impactful solutions.
• Represent company in industry forums and working groups related to product innovation and financial infrastructure.

Team Leadership & Development

• Build and lead a high-performing team with expertise in product management, marketing and communication and agile methodologies.
• Foster a culture of innovation, accountability, and continuous learning within the team.
• Provide coaching, mentorship, and career development opportunities for team members.

Project & Process Management

• Implement agile and lean product development practices to ensure efficient delivery and iteration.
• Manage product development timelines, budgets, and resource allocation.
• Establish and maintain documentation, workflows, and governance frameworks for product development.

Performance Monitoring & Reporting

• Define and track key performance indicators (KPIs) for product adoption, customer satisfaction, and business impact.
• Use data analytics and customer insights to inform product decisions and improvements.
• Prepare regular reports and presentations for executive leadership and the Board.

Risk & Compliance Oversight

• Ensure all products comply with relevant data privacy laws, financial regulations, and company’s internal policies.
• Work with the Legal and Compliance teams to assess and mitigate product-related risks.
• Stay updated on regulatory changes and their implications for product development.

• Master’s or bachelor’s degree in business, Analytics, or related field.
• 10+ years of experience in product development, with at least 3 years in a leadership role.
• Proven track record of designing, launching, and scaling digital products, preferably in financial services or fintech.
• Strong knowledge of product lifecycle management, agile methodologies, and user-centered design.
• Experience in developing go-to-market strategies and product positioning.
• Strong communication skills for stakeholder engagement, public representation, and thought leadership.
• Proven ability to build strategic partnerships with financial institutions, fintechs, regulators, and development organizations.