 Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.  Identifies and sets appropriate quality standards and parameters for products.  Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.  Coordinates product testing processes.  Participates in product testing.  Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.  Reviews client, customer, and user feedback.  Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.  Performs other duties as assigned.

 Proven experience as a Quality Assurance Manager or similar role  Holds a Master Degree or a Bachelor of Business Administration or relevant field  Experience in doing customer research with the purpose to assess their needs and wants  Thorough knowledge of methodologies of quality assurance and standards  Excellent numerical skills and understanding of data analysis/statistical methods  Knowledge of MS Office and databases  Sense of ownership and pride in your performance and its impact on company’s success  Critical thinker and problem‐solving skills  Team player  Good time‐management skills  Great interpersonal and communication skills