Description The successful candidate will provide service support to the customers including initiation and/or implementation of corrective action as needed. You’ll also be responsible to coordinate in handling difficult and/or unusual situations while maintaining an excellent standard of service and a high level of customer satisfaction. Roles & Responsibilities Handle incoming requests from the customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance. Efficiently gather complete information to access and fulfill customer needs Proactively educate the customer on preventive measures to avoid raising similar queries in future. Offer a win – win proposition while adhering to Client company policy Communicate effectively and professionally with internal and external customers to resolve questions and issues. Continuously evaluate and identify opportunities to drive process improvementsthatpositively impact the customer’s experience.