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Lub d Cambodia - Siem Reap

Position : Room/Tour Reservation
# Hiring : 1 post(s)
1 month ago
Urgent
Apply Now

Jobs Overview

Post Date

30 May, 2022

Closing Date

30 August, 2022

Salary Range

Negotiable

Jobs Category

Customer Service

Jobs Location

Siem Reap

Candidate Gender

Male / Female

Jobs Term

Full Time

Jobs Experience

2 Years

Jobs Level

Entry Level

Jobs Description

● Act as a main resource for reservation agents needing assistance technically or with regards to achieving

customer satisfaction.

● Manage systems that are set up within the reservations department to ensure accurate handling and

monitoring of phone calls.

● Selling all tour packages in the property

● Responds to all guest’s inquiry in a professional manner either from Emails, Live Chat, Incoming Calls,

social media channel Facebook, telegram, Instagram or Line

● Knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and

services.

● Handling to arrange guests, Tour, pick up/ drop off with Tuk Tuk driver / Tour Partner

● Assist property commercial to create content for social media

● Manage systems that are set up within the reservation department ie: PMS, Extranet B2B and B2C

● Ensuring all data entry are accurate with consistence tracking

● Handling group inquiry as well as key into the PMS accordingly with proper information supplied

● Maintain a clean and organized work area

● Attend all scheduled meetings as required with HOD’s or property commercial

● Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.

● Updating daily report and send to Management level in a timely manner

● Determine work procedures, prepare work schedules, assign duties and expedite work flow for

reservation agent.

● Train new reservation staff for the product knowledge, telephone etiquettes, reservation module on

PMS and how to handle incoming emails, live chat.

● Tracking daily inquiry by email, incoming calls, live chat, social media

Jobs Requirement

● Previous experience is an asset

● Speak very good English required

● Previous customer service experience required

● Previous Property Manager System experience preferred

● Computer experience at intermediate level is mandatory with knowledge of Microsoft Offic(Excel, PowerPoint and Word, Access)

● Strong interpersonal and problem-solving abilities

● Highly responsible & reliable

● Ability to work well under pressure in a fast-paced environment

● Ability to work cohesively as part of a team

● Ability to focus attention on guest needs, remaining calm and courteous at all times

● Minimum 2 years’ experience as Reservations Agent at a local or international hotels

Contact Information

Contact Person

HOD TEAM

Industry Company

Hotel/Hospitality

Phone Number

063 966 802

Email Address

hrm@thericepaper.com

Website

Address

07 Makara Street, Watbo Village, Sangkat Salakamroeuk, Siem Reap City

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