1. Business Strategy & Growth

• Develop and implement business strategies to achieve company goals.
• Set and monitor sales, revenue, customer, and operational targets.
• Identify opportunities to increase revenue and grow the business.
• Monitor market trends and competitor activities.
• Recommend new business opportunities, games, services, and partnerships.
• Prepare regular business performance reports for senior management.

2. Operations Management

• Oversee the daily operations of all Game Land and Space Bunny locations.
• Ensure all locations operate smoothly and according to company standards.
• Ensure games, machines, facilities, and customer areas are clean, safe, functional, and well maintained.
• Ensure proper opening, operating, and closing procedures are followed.
• Monitor operational performance and resolve issues quickly.
• Develop and improve operational SOPs, systems, and processes.
• Coordinate with HR, Finance, Marketing, Technical, Purchasing, and other departments.

3. Sales & Revenue Management

• Monitor daily, weekly, and monthly sales and revenue performance.
• Develop strategies to increase customer visits, spending, and repeat visits.
• Monitor the performance of different games, machines, locations, and business activities.
• Identify underperforming areas and implement improvement plans.
• Work with the Marketing team to develop promotions, campaigns, and events.
• Review the effectiveness of marketing and promotional activities.

4. Customer Experience

• Ensure customers receive excellent service and a positive entertainment experience.
• Maintain high customer service standards.
• Monitor customer feedback, complaints, and satisfaction.
• Resolve serious customer complaints and operational issues.
• Develop strategies to increase customer loyalty and repeat visits.
• Ensure all locations provide a fun, safe, clean, and family-friendly environment.

5. People Management & Leadership

• Lead, manage, and develop the Game Arcade management team and employees.
• Set clear performance expectations and KPIs.
• Review staff performance and implement improvement plans when necessary.
• Support recruitment, onboarding, training, and staff development.
• Ensure appropriate staffing levels and workforce planning.
• Build a culture of teamwork, accountability, service, and performance.
• Coach and develop managers to improve their leadership and operational skills.
• Work closely with HR on recruitment, attendance, performance, and employee relations.

6. Equipment, Inventory & Asset Management

• Ensure proper management of arcade games, machines, equipment, prizes, inventory, and company assets.
• Monitor machine performance and downtime.
• Ensure regular maintenance and timely repairs.
• Monitor inventory levels and control stock losses.
• Work with Technical and Purchasing teams to improve equipment reliability and operational efficiency.

7. Safety, Compliance & Risk Management

• Ensure compliance with company policies, SOPs, safety standards, and applicable legal requirements.
• Maintain a safe environment for customers and employees.
• Identify operational risks and implement corrective actions.
• Ensure proper incident reporting and follow-up.
• Protect company assets, equipment, and confidential information.

8. Performance Reporting

• Monitor sales, revenue, customer performance, staffing, and operational KPIs.
• Prepare regular performance reports for senior management.
• Identify performance gaps and implement corrective action plans.
• Ensure all required reports are accurate and submitted on time.

• Bachelor's degree in Business Administration, Management, Hospitality, Retail, or a related field is preferred.
• Minimum 5 years of management experience.
• Experience in entertainment, arcade, retail, hospitality, F&B, or a similar industry is preferred.
• Experience managing multiple locations or a large team is preferred.
• Strong leadership and people management skills.
• Strong business and commercial awareness.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to analyze business performance and make effective decisions.
• Good knowledge of Microsoft Office, Excel, POS systems, and business reporting tools.
• Able to work flexible hours, including weekends and public holidays when required.