Asean-Works | Feedback & Grievance Redress Mechanism Manager

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Wildlife Alliance

Position : Feedback & Grievance Redress Mechanism Manager

# Hiring : post(s)

11 hours ago

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Jobs Overview

Post Date

01 May, 2026

Closing Date

01 June, 2026

Salary Range

Negotiable

Jobs Category

Others

Jobs Location

Phnom Penh

Candidate Gender

Any

Jobs Term

Full Time

Jobs Experience

Jobs Level

N\A

Jobs Description

Manage the full grievance lifecycle: intake, logging, classification, investigation, resolution, and closure
Maintain a clear case system with defined workflows, timelines, and accountability
Supervise grievance staff
Ensure all grievances are recorded, tracked, and followed through to resolution in line with established procedures and relevant international standards
Apply and enforce standards for response times, escalation, and closure
Ensure accessibility of all grievance channels
Maintain complete and audit-ready records of cases and outcomes
Produce clear reporting on trends, resolution rates, and recurring issues
Support grievance-related audits and external reviews
Refer cases to relevant external authorities where required, with proper documentation and follow-up
Identify recurring issues and support corrective action

Jobs Requirement

Khmer national with professional fluency in Khmer and written and verbal communication skills in English
Experience handling complaints, disputes, or case-based processes
Ability to follow structured procedures and maintain clear documentation
Experience supervising staff and enforcing process discipline
Strong organization and attention to detail
Ability to engage directly with community members in a clear and neutral manner
Sound judgment in handling sensitive issues
Strong communication skills, including the ability to explain processes and manage expectations

Contact Information

Contact Person

HR

Industry Company

NGO/Charity/Social Services

Phone Number

092 199 790 (Telegram)

Email Address

Applications@wildlifealliance.org

Website

Address

Khan Chamkarmon, Phnom Penh

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Service Hot Line

jobs@asean-works.com

Operating Hours : Mon - Sat (Half) from 8am to 5pm

095 333 661 / 012 846 222

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1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia.

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