Site Operations & Maintenance

• Oversee the operation, maintenance, and troubleshooting of building systems: HVAC, electrical, plumbing, BMS, life safety, utilities (e.g., purified water, compressed air, steam), waste handling, and grounds.
• Ensure asset uptime and reliability via a risk based preventive and predictive maintenance program; manage CMMS/work order intake, prioritization, and closure.
• Maintain facility documentation (drawings, O&M manuals, SOPs), permits, licenses, and inspection logs; ensure audit readiness at all times.
• Coordinate site services: janitorial, mailroom/shipping, pest management, landscaping, snow removal, space moves, and workplace services.

Health, Safety, Compliance & Quality

• Partner with EHS to maintain a safe workplace; perform routine safety checks, hazard assessments, and corrective actions.
• Ensure compliance with applicable codes/standards and (if applicable) regulated environments (e.g., GLP/GMP/AAALAC/ISO).
• Lead or support incident response, root cause analysis, and CAPA implementation.
• Ensure contractor safety programs and permit to work procedures are followed.

Vendor & Contract Management

• Source, select, and manage vendors and contractors; define SLAs/KPIs and track performance.
• Oversee service contracts, renewals, SOWs, and change orders; ensure cost control and service quality.

Projects & Space

• Plan and execute small capital projects and minor renovations (scopes, estimates, scheduling, commissioning, handover).
• Coordinate with Corporate Real Estate/Engineering on larger projects and site master planning.
• Maintain accurate space data, occupancy, and move coordination in partnership with Workplace/Lab Ops.

People Leadership

• Supervisor: Lead a small team of technicians/contractors; schedule work, assign tasks, coach for performance and development.
• Manager: Lead a broader team (technicians, coordinators, supervisors); define org priorities, capacity planning, succession, and skills development.

Budget & Performance

• Supervisor: Monitor spend against budget; validate invoices; identify savings and efficiency opportunities.
• Manager: Own OPEX and minor CAPEX planning and management; develop annual budgets and quarterly forecasts; deliver to plan.
• Track and report KPIs (e.g., work order backlog, response times, PM compliance, asset uptime, customer satisfaction).

Stakeholder Engagement & Communication

• Serve as primary facilities point of contact for site leaders and science/ops teams.
• Communicate planned shutdowns, outages, and works; manage change control; conduct service reviews with internal stakeholders.

Facility Supervisor:

• 5+ years of facilities/building maintenance experience; 1–2 years in a lead or supervisory role preferred.

Facility Manager:

• 7–10+ years of facilities operations experience including 3+ years in people leadership and vendor/contract management.
• Degree or technical diploma in engineering, building services, facilities management, or related field; or equivalent experience.
• Experience in laboratory, vivarium, pharma/biotech, or R&D environments strongly preferred.
• Familiarity with CMMS, BMS, and standard PM methodologies.
• Knowledge of relevant codes/standards (e.g., electrical, mechanical, fire/life-safety; GMP/GLP/AAALAC if applicable).
• IFMA (CFM/FMP), BOMA, NEBOSH/IOSH, OSHA 30, LEED, trade licenses (electrical/HVAC), Project Management (PMP/Prince2), ISO 55001 (asset mgmt) familiarity.
• Strong technical troubleshooting and risk based decision making.
• Vendor and contract management; negotiation and performance management.
• Planning and prioritization across reactive and preventive work.
• Clear communication with scientific and operational stakeholders.
• People leadership: coaching, scheduling, performance management.
• Data driven approach to KPIs and continuous improvement (5S/Lean).
• Proficiency with CMMS, BMS, MS Office/Teams; basic CAD familiarity a plus.