Strategic HR Partnership

• Collaborate with retail operations leaders to understand business needs and translate them into HR strategies.
• Support workforce planning and talent acquisition aligned with retail expansion and seasonal demands.
• Advise on organizational design and staffing models for fuel stations and retail outlets.

Employee Relations & Compliance

• Ensure compliance with labor laws, health & safety regulations, and company policies across all retail sites.
• Handle disciplinary actions, grievances, and conflict resolution professionally and legally.
• Monitor absenteeism, turnover, and employee conduct, especially in high-turnover retail environments.

Performance & Talent Management

• Implement performance appraisal systems tailored to retail roles (e.g., station attendants, cashiers, supervisors).
• Identify training needs and coordinate learning programs for frontline staff and managers.
• Support career development and succession planning for key retail roles.

HR Operations & Reporting

• Oversee HR administration for retail staff: contracts, onboarding, payroll coordination, and benefits.
• Maintain accurate HR metrics and dashboards for retail workforce analysis.
• Support audits and internal reviews related to HR practices at retail sites.

Culture & Engagement

• Promote a positive work culture across fuel stations and retail teams.
• Lead employee engagement initiatives, recognition programs, and feedback mechanisms.
• Support diversity, equity, and inclusion efforts in retail hiring and management.

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5+ years of HR experience, preferably in retail, FMCG, or petroleum sectors.
• Strong knowledge of labor laws and HR compliance.
• Excellent interpersonal, communication, and problem-solving skills.
• Ability to travel to retail sites as needed.
• Experience with HRIS systems and data-driven HR decision-making.
• Familiarity with shift-based workforce management.
• Ability to work in a fast-paced, multi-location retail environment.