Guest Relationship Assistant Manager builds and maintains relationships with owners and partners. They give owners personalized advice, build rapport and provide quick responses to the inquiries. Guest Relationship Assistant Manager analyzes the company’s communication strategy, negotiations and identify trends that can improve the company procedures.

• Build and improve relationships with customers (Owners), key suppliers and partners

• Review company practices to ensure clients get maximum satisfaction from our company

• Identify potential opportunities and inform the related team to follow up

• Attend to owner complaints and resolve related issues promptly and in a timely manner

• Conduct owner satisfaction surveys and recommend ways of improving owner satisfaction

• Work with internal and/or related departments to ensure company meets owners’ expectations

• Oversee customer/owner relationship management process

• Assist in marketing promotion

• Other tasks assigned by President and/or Project Manager.

• Education: Bachelor’s Degree in management, business, marketing or related field

• Experience: 3-5 years of experience in Guest Relation (Owner) in Condo or Hotel

• Experience in management may be advantageous

• Knowledge: Exceptional understanding of customer relationships or business relations management

• Proven ability to learn and understand company policies and procedures

• Language: Must be fluent in Chinese (speaking, listening, writing, and reading) plus English is Advantage

• Computer literacy: MS Office and other related software preferred

• Good communication skills in verbal and written

• Ability to work under pressure preferred

• Must be flexible in any situation.