IT Technical Support:

• Manage and maintain IT infrastructure, including networks, servers, and systems, to ensure optimal

performance and availability

• Oversee the daily maintenance of IT equipment, including hardware, software, and networks

• Manage user requests and provide timely troubleshooting and resolution for technical issues

• Event support: Offer technical support for events

• Email, website and domain: Oversee the company email, website and domain, ensuring functionality

• Train residents and staff on the use of IT systems and applications

• Implement and enforce IT security policies and procedures to protect data and systems

• System Enhancement: Research and implement new technologies to enhance efficiency and streamline operations

• Application and management system

• Work closely with property management teams to ensure optimal functionality of IT systems within the properties

• Manage and maintain ISP connections for both operation and property

• Other as required

Team Leadership:

• Build and lead a high-performing IT team, fostering a collaborative and positive work environment

• Delegate tasks effectively and provide ongoing coaching and mentorship to team members

• Conduct performance reviews and identify opportunities for technical development

Budget Management:

• Monitor IT budget and expenses to ensure cost-effectiveness

• Develop and manage the IT department's budget, ensuring efficient allocation of resources

• Research and propose cost-effective solutions for IT needs

Vendor Management:

• Establish and maintain strong relationships with IT vendors and service providers

• Negotiate contracts and ensure optimal value for services procured

• Coordinate with vendors and service providers for IT-related services and support

Risk Management:

• Develop and implement IT disaster recovery and business continuity plans

• Conduct regular security audits and mitigate potential IT risks

Compliance:

• Ensure adherence to relevant IT-related field of coordination

Communication and Reporting:

• Provide regular updates to senior management

• Provide clear and concise reports on IT performance and metrics

• Act as a liaison between the IT department and other departments for IT-related needs within the company

• Bachelor's degree in Information Technology or related field

• Minimum of 3 years of experience in IT management or a related field

• Strong technical knowledge of IT systems, networks, and security

• Excellent communication and interpersonal skills

• Ability to work effectively in a team environment

• Strong problem-solving and analytical skills

• Customer focus

• Teamwork

• Communication

• Problem-solving

• Adaptability

• Leadership