We are looking for a detail-oriented reservation officer to assist our guests with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms.

To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to upsell and have excellent knowledge of our property.

Excellent English speaking and writing is necessary.

Training will be provided but some experience in a similar position is recommended.

Reservation officer Responsibilities:

• Making reservations for guests.

• Checking the availability of accommodation or transportation on the customers’ desired travel dates.

• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

• Processing payments and sending confirmation details to customers.

• Sorting out any issues that may arise with bookings or reservations.

• Selling and promoting reservation services.

• Answering any questions customers might have about the reservation process.

• Up-selling, when appropriate, by informing customers of additional services or special packages.

• Providing support to customers who may need to amend or cancel a reservation.

Reservation officer Requirements:

• Experience working in sales or public relations, preferably in the hospitality or travel industries.

• Customer-service experience.

• Excellent written and verbal communication skills in English.

• Multi-tasking and time-management skills, with the ability to prioritize tasks.

• Proficient in microsoft office.

• Data entry experience.

• Working hours 8 am to 5pm. 6 days a week.