Job Purpose:

This position is responsible to perform work in the operation of a vehicle or Tuk Tuk to assure

safe transportation of clients to and from various destinations and to assist clients on entry and

exit from vehicles as necessary.

* Key Interactions

+ Internally

• Catering Sales

• Engineering

• Finance

• F&B Service

• Front Office

• IT

• Housekeeping

• Sales

• Talent & Culture

• Guest Experience

+ Externally

• Guests

* Primary Responsibilities:

+ Reservation Responsibilities

• Respond to enquiries about hotel products and services by telephone, email according to

standard guidelines

• Maintain complete knowledge of all food & beverage services, contents & preparation

methods, outlets and hotel services/features to promote its products and services

• Understand Revenue management strategies, up-sell and promote Hotel facilities &

services at every available opportunity in order to maximize sales revenue

Determine guest needs and quote the appropriate room and rate as per requirements

• Input booking information into the Reservation System

• Process amendments to reservations such as extensions, early departures, etc.

• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests

• Record special billing arrangements for groups and conventions

• Coordinate and communicate with all other departments to ensure a smooth operation

+ Administration & Coordination:

• File and organize departmental documents, maintain stationery and office supplies

• Perform duties and responsibilities in a confidential manner when applicable

+

Job Purpose:

This position is responsible to perform work in the operation of a vehicle or Tuk Tuk to assure

safe transportation of clients to and from various destinations and to assist clients on entry and

exit from vehicles as necessary.

* Key Interactions

+ Internally

• Catering Sales

• Engineering

• Finance

• F&B Service

• Front Office

• IT

• Housekeeping

• Sales

• Talent & Culture

• Guest Experience

+ Externally

• Guests

* Primary Responsibilities:

+ Reservation Responsibilities

• Respond to enquiries about hotel products and services by telephone, email according to

standard guidelines

• Maintain complete knowledge of all food & beverage services, contents & preparation

methods, outlets and hotel services/features to promote its products and services

• Understand Revenue management strategies, up-sell and promote Hotel facilities &

services at every available opportunity in order to maximize sales revenue

Determine guest needs and quote the appropriate room and rate as per requirements

• Input booking information into the Reservation System

• Process amendments to reservations such as extensions, early departures, etc.

• Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests

• Record special billing arrangements for groups and conventions

• Coordinate and communicate with all other departments to ensure a smooth operation

Knowledge and Experience:

• Diploma education

• Minimum 1 year of experience in similar capacity or preferably in the area of guest

services/tele-marketing

• Excellent reading, writing and oral proficiency in English language

• Proficient in MS Excel Word and good in grammar

* Competencies:

• Good communication skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Well-presented and professionally groomed at  all Time