1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful at all times.

3. Can handle tour desk operation and sell tour ticket.

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

5. Uses suggestive selling techniques to sell room nights, increase

occupancy and revenue.

6. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality

service.

1. A positive attitude and excellent communication skills.

2. Ability to remain calm whilst under pressure.

3. Able to work in team