• Process all incoming and outgoing calls accurately and courteously

• Ensure smooth internal telecommunication as per Hotel Standards

• Record and control wake-up calls accurately

• Assist guests with international calls and directory queries. Address

guests by name whenever possible

• Bill call costs

• Handle guests requests promptly, report complaints and irregularities

to the Telephone Supervisor

• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

• Abide by principles of guest privacy

• Be aware of local telephone listings and frequently dialed numbers

+ Knowledge and Experience

• Secondary / High school education

• Minimum 1 year of relevant experience

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

+ Competencies

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times