• Supervise front desk staff and ensure that they provide excellent

customer service

• Respond to guests' inquiries and requests in a timely and

professional manner

• Monitor daily operations of the front desk, including check-ins, check-

outs, and guest requests

• Manage reservations and room availability

• Ensure accuracy of billing and payment processes

• Monitor and review guest feedback

• Resolve customer complaints

• Train and coach front desk staff

• Monitor staff performance and provide feedback

• Maintain a clean and organized front desk area

• High school diploma or equivalent

• At least one experience at front office supervisor

• English language and computer skill is required

• Previous experience in a customer service role

• Excellent interpersonal and communication skills

• Proven leadership and organizational skills

• Working knowledge of hotel management systems

• Able to multitask and prioritize tasks

• Flexible schedule with the ability to work nights, weekends, and

holidays