Roles and Responsibilities:

•First line of contact point of the company for both internal and external parties.

•Handle both inbound and outbound calls.

•Provide responses via phone calls or emails on matters in progress as per the company standard SLAs/ TATs.

•Complete call logs and Reports timely and accurately.

•Handle customer complaints as per company procedure/standards.

•At all times use company provided systems and tools to ensure information security and integrity.

•Follow communication procedures, guidelines and policies.

•Contribute to the process/service improvements by on the job experience and lessons learned.

•Should be flexible to manage the different job tasks assigned by the line manager.

•Ability to perform multi-tasking.

Job Requirements

Minimum Job Requirements:

Education and Experience:

•Bachelor's degree level education.

•knowledge of customer service principles and practices.

•knowledge of relevant computer applications.

•knowledge of administrative procedures.

•Contact Centre experiences.

•Minimum 2 years’ experience working.