Job Description

1. Developing and sustaining solid relationships with key clients that bring in the most income for the company.

2. Addressing and resolving key clients’ complaints.

3. Acting as the main point of contact between key clients and internal teams.

4. Supervising the account teams assigned to each key client.

5. Communicating and collaborating with related departments to ensure that key clients’ needs are met.

6. Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.

7. Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.

Job Requirements

- Bachelor's degree in mechanical/ electrical or related field.

- Proven experience in service account management.

- Proficient in all Microsoft Office applications as well as CRM software.

- The ability to build rapport with key clients.

- The ability to handle multiple client accounts.

- Strong negotiation and leadership skills.

- Exceptional customer service skills.

- Excellent communication skills.