Job Description

PEOPLE MANAGEMENT

• To organise and distribute tasks and positions to each member of the team.

• To communicate actively with the team, according to requirements.

• To ensure a good level of customer service in the team.

• To participate in the recruitment of store personnel and learn to do it on your own.

• To actively collaborate in the correct integration of all new employees

• To detect the potential of each employee and mentor them in their development.

• To support with the effective management of personnel administration duties.

• To monitor and ensure the correct personal and professional image of the team.

• Wherever necessary, to manage potential conflict in the correct manner.

• To ensure compliance with the regulations and the legislation.

BUSINESS MANAGEMENT

• To actively participate in planning the required measures in order to meet targets.

• To analyse management indicators and costs in order to improve them.

• To continuously monitor sales and customer service.

• During busy periods, to dedicate time to direct selling alongside the team.

• To supervise and apply administrative procedures according to the internal regulations.

• To apply all instructions received (HQ, supervisor, etc.) and report on them (if necessary).

• To carry out strict supervision of the entire cash desk procedure.

• To participate in the optimisation of internal resources and try to minimise expenses e.g.

optimisation of the workforce, suppliers, etc.

• To communicate and pass on any information that may affect sales.

PRODUCT AND MERCHANDISING

• To be familiar with the collection and maximise sales (initial order, entries, etc.).

• To participate in the implementation of Merchandising standards.

• To know the profitability of the store and furniture displays in order to maximise sales.

• To be familiar with and apply the replenishing standards of the store.

• To respect and monitor compliance with merchandising and furniture display guidelines.

• To produce stylings, silhouettes and combinations on a regular basis.

• To control and manage stock (both in transit and in the stockroom) and inventories.

• To ensure the correct end of season return (inventories).

• To ensure compliance with the store image, maintenance and window dressing standards.

• To provide product feedback (his/hers and customers’).

Job Requirements

• Basic knowledge of the business indicators.

• Customer Service Standard and Service Policy.

• Knowledge of the collection and awareness of fashion.

• Merchandising Standards.

• Cash register programme and Pathfinder operation.

• Internal regulations and some knowledge of employment legislation.

• Product awareness and commercial orientation.

• Organisation, management and planning.

• Able to analyse and offer solutions.

• A motivator with leadership qualities.

• Communicative and persuasive.

• Customer and image-oriented.

• Ability to adapt – energy and speed.

• Is enthusiastic, friendly, cordial and polite.

• Shows initiative and decision-making/problem-solving ability.

• Acts quickly and is multi-disciplinary.