Position Objective

Branch Manager is tasked with planning, People, Service/Performance, Marketing Strategy of the company.

Planning

• Strategy

• Prepare Action plan for Management and HOO

• Prepare Budget plan for Management and HOO

People

• Ensure that training standards are fully maintained so that future manpower requirements are covered.

• Operate staff performance appraisal systems and ensure action taken on results.

• To establish the levels of staff required to achieve the established budgets.

• In consultation with training personnel establish training needs, plan programmed and maintain records of training. Ensure up-to-date and accurate documentation to allow grant redemption.

• Review staff’s attendant and request incentive of achievement for service and workshop staffs.

Service & Performance

• Propose appropriated to purchase stock, consumables, short-life tools and other service-related products.

• Dailly Control and Prepare Processes of Operation (SOP)

• Tracking on Quality of service providing to customer

• Review with Head of Operation all sectional activities and reporting systems.

• Check the activities in the service and workshop, inspect completed work for compliance with safety and other statutory regulations.

• Monitor workshop productive performance daily, by total and individual technician/mechanic.

• Monitor Service performance revenue daily.

• Establish adequate safety and security procedures to protect property and company personnel.

• Check all workshop equipment for condition and accuracy of diagnosis.

• Ensure adequate maintenance of tools, equipment and other materials in the Branch.

Marketing

• Draw up and initiate service marketing plans.

• Instigate and operate advertising and promotional activities.

• In collaboration with Sales Department, establish system and method of ensuring all vehicle owners are introduced to Service Department and key personnel.

• Maintain record of customer complaints and/or congratulations for use and action as required.

Job Requirements

• Knowledge and experience with automotive industry

• Ability to control clerical work, administration, organization, systems and financial matters, leadership ability

• Up-to-date knowledge of vehicle legislation, consumer legislation and trade practices

• Skills, experience and knowledge of modern business methods and financial control

• Good with English languages

• Have ability to work under pressure and deadline