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LM CAR CO., LTD

Position : 客服专员
# Hiring : post(s)
2 years ago
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Jobs Overview

Post Date

11 August, 2022

Closing Date

11 October, 2022

Salary Range

Negotiable

Jobs Category

Others

Jobs Location

Phnom Penh

Candidate Gender

Male / Female

Jobs Term

Full Time

Jobs Experience

3 Years

Jobs Level

Medium

Jobs Description

1、负责客服热线,在线解答客户使用咨询、活动咨询、订单问题;

2、负责接听热线电话及回复在线咨询,教导用户操作APP、预约订单车辆安排、受理并处理平台纠纷投诉,妥善调解用车纠纷,提升用户满意度;

3、负责用户满意度的调查和分析,并将统计分析报告及服务质量、出现的问题及时通报相关部门处理;

4、对服务过程中所出现的问题,及时协调相关部门予以解决并做好记录;

5、对未解决的用户技术问题进行后续跟进,直到问题得到妥善解决;

6、执行上级领导交办的其它工作安排。

Jobs Requirement

1、大专及以上学历;

2、1年以上的客户服务或销售相关工作经验;

3、柬文、中文、英文听说写流利;

4、语言表达能力强,有较高的心理承压能力、良好的沟通能力和团队合作精神。

Contact Information

Contact Person

contact HR

Industry Company

Others

Phone Number

0967267050

Email Address

lycheu@lmcar.club

Website

Address

Phnom Penh Awesome Global Center

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