• Ensuring company policies are followed.

• Optimizing profits by controlling costs.

• Hiring, training and developing new employees.

• Resolving customer issues to their overall satisfaction.

• Maintaining an overall management style that follows company best practices.

• Providing leadership and direction to all employees.

• Ensuring product quality and availability.

• Preparing and presenting employee reviews.

• Working closely with the store manager to lead staff.

• Overseeing retail inventory.

• Assisting customers whenever necessary.

• Organizing employee schedule.

• Ensuring that health, safety, and security rules are followed.

• Taking disciplinary action when necessary.

• Ensuring a consistent standard of customer service.

• Motivating employees and ensuring a focus on the mission.

• Maintaining merchandise and a visual plan.

• Maintaining stores to standards, including stocking and cleaning.

• Completing tasks assigned by the general manager accurately and efficiently.

• Supporting store manager as needed.

• Bachelor’s degree in English, Management, Accounting, Finance, or related field.

• At least 3 years’ experience in a similar role.

• Stable work history.

• Must be self-motivated and possess the desire for self-development.

• Have the ability to work autonomously when required.

• Be a team player.

• Be dedicated to customer satisfaction and a great customer experience.

• Experience as an assistant store manager or with retail store management.