- Answer all calls to the GRO desk promptly and courteously - Ensure efficient provision of reception to hotel guest. - To welcome and farewell all arriving & departing VIP/ Valued guest in courteous manner. - Check in and escort VIP, Regular, Long Stay guests and other valued guests courteously and efficiently. - Co-ordinate checks in of special categories of guest i.e. repeated guests, according to established policy. - Provide internal and external information to guests - Assist guest’s in-person repeated reservations & perform the inter-hotels reservations for in-house guests.

- Relevant Degree - Very good in English with excellent Guest Relation Skills. - Positive attitude and willingness to learn and grow. - Ability to manage multiple tasks and work under tight deadlines. - Excellent interpersonal & multi-cultural and customer service skills; must be tactful in dealing with people. - Initiative and ability to operate independently; - Computer skill: Microsoft Word, Excel, PowerPoint, Internet & E-mail