- Develop a thorough knowledge of rooms configuration – locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotion etc. - Go through relevant information about arrivals during shift, VIP, Regular guest, group, etc. rooms’ situation and functions. - Responsible for obtaining proper payment details and other registration information from the guest. - Prepare key wallet, with room number, shuttle bus schedule. Explain use of elevators and room key and wish a pleasant stay. - Promotes all information about in-house restaurants and facilities by using up-selling and suggestive selling techniques. - Enter the guest details in the guest profile in computer, with any special requests when applicable. - Take personal responsibility on guest request and follow up with relevant department to ensure the request has been acted upon. - Handle guest check-out according to hotel procedure, to ensure correct payment. Know and understand the importance of correct procedures regarding cash payment, credit card, cheques, foreign currency and billing.

- Relevant Degree - Very good in English with excellent Guest Relation Skills. - Positive attitude and willingness to learn and grow.