• Focus on the key Customer Service Drivers  Easy to Business with  Timely Delivery of Documents  Pro-Active Notification  Exception Management  Efficient claim handling • Ensure timely resolution and response to customers • Follow up on the Outstanding bookings & handle query resolution • Record and report the performance of the designated set of Customers and that can help provide suitable recommendations on Service delivery wins or Service failures • Ensure shipping documents are delivered on time • Responsible for cross sell/up sell, customer retention • Monitor performance of client • Collaborate with implementation manager for new clients or new programs on board • Dispatch invoices & follow up on the Outstanding • Ensure integrity of data entered into the system • Follow-up with the Operations team and other related parties for timely resolution of customer issues and queries and ensure that timely response is received by the customers • Build strong relationship with customer

• Bachelor degree in Business Administration or any discipline • Experience in the freight forwarding sector with Customer facing experience is preferable • Comprehensive English communication (Mandarin Language Proficiency is an advantage) • Good computer literate especially Microsoft Excel and Microsoft Outlook • Passion to drive closures & high level customer service orientation • Dynamic, rigorous, open minded, highly committed • Good team player and Interpersonal skill • Well organized when working under pressure