Handle inbound/outbound e-mails Handle inbound/outbound calls Handle social media posts Handle live chat Participate in sales activities: cross-selling and up-selling Identifying improvements opportunities for our products and services

UM QUALIFICATIONS University degree Minimum 2-year experience in customer service Outstanding English language skills (written and verbal) Fast learner and open to new challenges Proactive and a positive attitude Being a team player Used to going the extra mile for customers and the team PREFERRED QUALIFICATIONS Speaking and writing French, German or Spanish Experience in sales Knowledge of graphic design software (Adobe Creative