As a Guest Service Ambassador you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative; suggesting alternatives that meet guest needs, ensuring their delight with their experience.

• Vocational School in hotel management  • Excellent customer service skills and personable nature . Natural inclination for helping other fulfill their needs . Experience in hotel telephone operator system including swithboards and automated services . Problem solving and resolution skills to ensure satisfied customers . Exemplary reception abilities and friendly telephone service . Knowledge of computer programs used for invoicing making reservations etc. . Capacity for learning and applying new ideas and procedures . Good english both written and spoken