II. Duties and Main Responsibilities:

1. Roles:

• Determining and formulating policies and providing overall directions of Company within guidelines set up by CEO or similar governing body.

• Supporting with planning, directing, or coordinating operational activities at highest level of management with help of subordinate executives and staff managers, for instance, HR & Admin Manager, HR Officers, Admin Officers and Asset & Logistics Officer, IT and property management officers.

• Being the main contact for public relations and legal documentations on behalf of the Company.

2. Duties:

• Collaborating with CEO in setting and driving organizational vision, operational strategy, and hiring needs.

• Translating strategy into actionable goals for performance and growth helping to implement organization-wide goal setting, performance management and annual operating planning.

• Overseeing the company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met.

• Ensuring effective recruiting, onboarding, professional development, performance management, and retention.

• Enforcing compliance and taking action when necessary.

• Analyzing internal operations and identifying areas of process enhancement.

• Directly oversee operations consisting of HR and Administrative affairs, IT, property management and accounting with CEO on sales management to budget for sufficient investment capital to achieve growth targets over the near term.

• Monitoring performance with tracking and establishing corrective measures as needed, and preparing summary reports.

• Analyzing operations to evaluate performance of Company and its employees in meeting objectives in terms of supports and works related to HR & Admin, IT, Property Management, Sales & Marketing, Finance & Accounting, Investment and Constructions.

• Determining areas of potential cost reduction, program improvement, or policy changes.

• Reviewing, submitting and/or approving of operations expenses, budgeting, recruiting and selecting staff from Management Level down and assign or delegate responsibilities to them through Job Description as provided by Head of individual Department (HoD).

• Conferring with employees, management and Head of Departments to discuss issues, coordinate activities, and resolve problems.

• Directing and coordinating an organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.

• Directing human resources activities, including the approval of human resource plans and activities, the selection of high-level staffs from the Management Level down, and establishment and organization of major departments.

• Preparing budgets for approval, including those for funding and implementation of programs or projects.

• Reviewing reports submitted by staff members to recommend approval or to suggest changes.

• Drafting policies, internal rules and regulations and operational manuals and/or Standard Operating Procedure (SOP) for CEO’s reviews and decision for implementations by the employees.

• Providing Company Orientation and/or HR Orientation to the new employees, designing the Employee Handbook and adherent to disciplines, employee’s code of conducts, KPI policy & evaluations.

• Involving in internal training and development with HR & Admin Manager, external training programs, CSR activities…etc.

• Developing forms and reports, designing Job Descriptions, Main Structure and Sub-Structure, Workflows, Headcount Planning and Recruitment Plan.

• Joining the interviews with HR Manager/ Officer and other related management members when necessary and/or requested.

• Performing other tasks as assigned by CEO and other Senior Management.

3. Functional Structure and Hierarchy:

• HR & Admin, IT, Nursery, Security, Cleaning, Gardening, Facility Repair and Maintenance, Building Maintenance, Public and Community Relations and Legal Documentations.

4. Authorization and Competencies:

• Approving of department budget, purchasing requests and operations expenses including stationary, office tools and equipment, telephone expenses, gasoline expenses, repairs & maintenances, business trip expenses, transportations, allowances and payrolls under the approved financial policy.

• Signing Letter of Job Offer for the Manager Level down, signing Employment Contract and endorsing other administrative letters in and out, announcements and declarations.

• Signing business agreements as own Contractor and/or Sub-Contractor for constructions and other projects as required on behalf of the Company.

• Approving of leave permissions and other types of leaves, replacements, job rotations, staff transfer and/or department transfer.

• Approving of mission schedules of related departments, proposed Sales Roster, Property Management Roster and Overtime Works of employees in all departments.

• Approving of or rejecting new staff selected by the Departments and approving of or withdrawing back the termination of staff within the Department and in other departments.

• Being the key committee member to evaluate the new and existing employees during probation, after probation and performance appraisal.

• Collecting performance reports from other departments to summarize and report to CEO.

• Working with and supporting other departments when requested or necessary which shall be limited to the scope of works in HR & Admin, IT and Property Management.

• Directing, leading or calling for urgent, weekly and monthly meetings of all staffs within the departments and other departments.

• Being a key contact of department representative with other departments, management and senior departments for information, data and report exchange or transfer.

• Solving problems if any within the department and/or in other departments when necessary and/or requested and limited to OPS competencies.

5. Other:

• The Employee is strongly advised to follow the Company's Internal Rules and Regulations (HR Policy). In case of violation or breaching, the disciplinary measures will be applied as set forth by the levels of misconducts.

• The Employee is strongly advised to be timely and punctual, respect hierarchy, work as a team, support, cooperate and communicate.

• The Employee is strongly advised to give feedback and/or report about the status within appropriate timeframe when asked or assigned jobs.

• The performance review period is once in 3 months by CEO and Board Members.

• The workflow and communication line are duly stated in the detailed Sub-Structure of Operations Department.

• This Job Description is nominated for the Employee to implement effectively for the date of its signatures.

• Performing other tasks as assigned by superior.

• Master’s degree in business or related field.

• At least 10 years of experience in business operations management, executive leadership position and 5 years in the role of COO in previous experience.

• Proficiency in Khmer and English, Chinese is a plus.

• Strong strategic planning skill and the ability to approach business from a creative point of view.

• Strong leadership skills, with steadfast resolve and personal integrity.

• A solid grasp of data analysis and performance metrics.

• Be able to diagnose problems quickly and have foresight into potential issues.

• Excellent letter writing and organizational skills.

• Positive thinking, dynamic teamwork, self-motivation, time management, disciplinary, respectful, helpful, supportive, communicative, cooperative and result oriented.

• Ability to work under pressure to agreed deadlines and adapt to change.

• Computer literacy in Microsoft Office (Word, Excel and PowerPoint), ERP system.

• Proficiency with the practices, policies, and procedures of the property development industry.

• Can-do attitude.