• Assists Departments in identifying training needs for their departments after discussion with the HR & Admin Director and respective Heads of Department. • Develops & implements Departmental Training Systems. • Conducts Train the Trainer program & ensures that the process operates effectively. • Coordinates with the Constance Hospitality Academy on all external training activities. • Assists Department Trainers in preparing their training sessions, achieving training objectives and reviews on a monthly basis. • Maintains standard resort training equipment & training library of resources. • Conducts hosts’ Orientation and develops induction plans for new hosts joining the team. • Conducts and evaluates all on-the-job training. • Delivers briefings of all internal programs to division heads. • Participates in developing and implementing various training programs to meet identified needs & ensure guest service quality, profit enhancement and employee security/safety. • Contributes towards regional activities related to hosts development as directed by the DHR and the Senior Management from time to time. • Assists in the implementation at host’s level of all the quality concepts introduced at the corporate level. • Perform the ‘Manager on Duty’ shift. • Perform any other duties as assigned by Management. Administrative: • Prepares the Annual Training Plan and monitors its actualization. • Monitors training effectiveness in relation to guest feedback systems, complaint analysis etc. • Prepares monthly reports, calendars & briefs Director of Human Resources on its status. • Assists Heads of Department in producing training plans for each department. • Compiles the company’s training budget and monitors expenditure on a monthly basis. • Establishes & maintains team member, supervisory and management records of training. • Reviews training policies, procedures and recommends improvements to management. Performance Indicators: • Cost effectiveness of training – benefit value of training compared to cost • Impact of training on Customer Satisfaction as measured by improvement in guest satisfaction reviews • No of in-house audits done • Quality, timeliness and precision of audit and training reports • No of training programs and no of training hours conducted by the departmental trainers • Annual Average no of training hours per hosts

• Bachelor’s degree in Business, preferably in Human Resources or Personnel Management. • One year or more of experience in the same role. • Demonstrate competent computer skills. • Good general education with special industrial training in human resource management and development. • Highly interactive and people oriented. • Very good command over written and spoken English. • Excellent counseling and interpersonal skills.