• PRIMARY OBJECTIVE Develop detailed product features and user stories as business requirements for Bank’s business ventures • Bridge the gap between business and technical teams to ensure that business requirements are clearly identified, aligned and delivered between both teams • Manage end to end test activities for new implementation and enhancement of digital capabilities • Support activities to innovate existing user and product journeys to enhance user acquisition, user engagement and revenue streams • Support the assessment and optimization of operational processes that drive the user and product journeys Job Description • Translate user and product journeys into detailed user stories for technical development • Work closely with the technical team in ensuring that user requirements are clearly understood and translated accurately into technical requirements • Prepare/Review test scripts and perform user acceptance testing during the test phase • Work closely with the technical team to resolve defects and problems encountered • Co-facilitate workshops organized to ideate, prototype and refine the existing user journey with new product capabilities • Produce all documentation required for Compliance, Audit, Risk and Legal Governance procedures to obtain approval of new functionalities/processes • Perform knowledge transfer and provide support to enable Change Management and training activities • Support the activities to map, assess and optimize operational processes that drive the user journeys • Keeps up to date with digital trends, technology solution providers and assess their potential application to the user and product journeys

• Formal Education • Bachelor’s Degree or above in Economics, Finance, Business, Engineering or equivalent • Professional Accreditation: • Any related accreditation in design thinking, innovation or agile is advantageous but not compulsory • Preferred level of Experience (by years/function/industry): • Min 4 years’ experience, preferably with 2 years in Banking system implementation, business analyst, preferably digital projects Other skills required: • Leadership • Strong collaborative and team playing capabilities • Strong communication skills to facilitate alignment between business and technical teams • Business • Ability to understand business strategy and objectives • Ability to identify product features that address user needs and pain points • Ability to identify gaps and inefficiencies in operational processes and develop solutions to address them • Technical • Strong analytical and problem solving skills • Basic understanding of the systems used in banking • Experienced in the preparation of user stories or functional specifications for technical development • Experienced in the development of test cases, test scripts and conducting user acceptance testing • Understanding of design thinking, agile and lean methodologies • Preferably experienced in process mapping • Other skills required: • Leadership • Strong collaborative and team playing capabilities • Strong communication skills to facilitate alignment between business and technical teams • Business • Ability to understand business strategy and objectives • Ability to identify product features that address user needs and pain points • Ability to identify gaps and inefficiencies in operational processes and develop solutions to address them • Technical • Strong analytical and problem solving skills • Basic understanding of the systems used in banking • Experienced in the preparation of user stories or functional specifications for technical development • Experienced in the development of test cases, test scripts and conducting user acceptance testing • Understanding of design thinking, agile and lean methodologies • Preferably experienced in process mapping