• Create and enforce plans that will help meet the needs of customers • Notify the sales team of new sales and cross-selling opportunities • Become familiar with the competition to stay ahead of them • Encourage high-sales and good customer service practices • Create strategies and work with clients to boost their brand • Help promote and maintain a positive company image • Maintaining a deep knowledge of company products and services. • Building and maintaining strong relationships with prospective and existing clients. • Researching and pursuing new business opportunities. • Identifying clients' needs and requirements and proposing suitable solutions. • Providing clients with comprehensive product/service consultations and guiding their decision-making process. • Upselling and cross-selling products/services to clients. • Resolving complaints and issues efficiently and in a timely manner. • Meeting sales/revenue targets. • Ensuring client satisfaction.

• Bachelor in field of Marketing, Business, Management or a similar field/ equivalent • Intuitive to customers’ needs • Strong communication and interpersonal skills and the ability to build and maintain relationships • A background in customer service or sales is a plus • Must understand customer relationship management (CRM) • Strategic thinker and ability to analyze and solve problems quickly • Ability to work well with others and lead a team • Knowledge of math and numbers • Attentive to detail and organized • Must be self-motivated, flexible and able to manage several jobs at one time • Experience as a relationship manager, in customer service, or a similar role. • Customer-oriented.