 Maintain Property Management  Conducts periodic on-site inspections, including tenant interviews & quarterly inspection reports, and work with vendors and construction companies to handle warranty, various maintenance and repair items, and capital improvement projects. Ensure all emergency repairs are completed in a timely fashion.  Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services.  Maintain tenant/property accounts (i.e. tenant contacts, manual billings, check requests change of address, utility logs, property/incident loss reports, tenant improvement reimbursements, etc.).  Property Handover & Customer Care Service  Interacts, communicates and answers incoming questions from tenants, prospective tenants, customers & vendors daily.  Plan & supervise the day-to-day handover activities to customers.  Provide innovate solutions to ongoing challenges and ensure customer satisfaction and positive customer experience.  Monitor the effectiveness of pre-handover inspections, ensure feedback is followed up and escalated where necessary.  Continuously improve, streamline and enforce the Handover policies & processes.  Monitor current working practices, and effect changes in policies as and when required to enhance quality, achieve customer satisfaction and welfare.  Supervise cost control, and ensure adherence to the budget.  Plan and mange operational costs and budget forecast.

 Bachelor degree in civil Engineering or any relevance field.  Bachelor degree in Business Management preferred.  5+ years of experience in a property management leadership position responsible for leading and managing a team of experienced Manger  Intensive properties handover experience and track record.  Excellent leadership, management, and organizational skills.  Enhanced negotiation abilities  Proficient in computer programs, including Microsoft Office