- Respond customer’s calls and messages (in social media channels, emails and the Bank’s website) by following the given standard script and the standard of customer service of DGB Bank. - Ensure that the responds of messages (social media channels, emails and Bank’s website) is provided on time. - Handle and resolve customer issues or complaints and/or identify the priority issues/complaints to the right key person in-charge. - Register complaints into system in accurate manner. - Provide customers the product and service consultations, specifications, terms and conditions. - Act as a focal point to refer customers to related teams of the bank product for further cross-selling and achieve sales target. - Complete call logs and prepare call reports on the timely manner. - Contact businesses or private individuals by phone to survey about the service provided by DGB Bank. - Keep up to date with DGB’s products to ensure superior product knowledge. - Handle tasks assigned by Manager.

- Bachelor’s degree in Professional Communication, Finance and Banking, Accounting or any relevant field. - At least one year of working experiences in relevant field. - Ability to use and communicate via social medias with professional writing style.- Good listening, sales, customer services, communication, negotiation, problem solving, teamwork and interpersonal skills. - Excellent product knowledge of financial services. - Practical knowledge of banking operations, rules and regulations, and operational risks. - Good flexibility, critical thinking and relationship management skills. - Ability to use and communicate in both Khmer and English (Korean is a plus). - Microsoft Office and Bank’s software. - Strong dedication to accuracy and efficiency ** Remunerations: Competitive salary with benefit packages, including two months bonus of basic salary, lunch allowance, insurance, uniform, etc. ** How to apply: CV with self-introduction letter to the following address: Nº 689B, Kampucheakrom Blvd, Sangkat Teuk Laak I, Khan Toul Kork, Phnom Penh, Cambodia. Tel : 023 999 990, Email : hr@dgbcambodia.com Only short-listed candidates will be invited for interview. ** Closing Date: 31 March 2021