• Manage, organize, implement cash collection according the daily, weekly, monthly target. • Train customer service staffs about tariff and the way to communicate with customer. • Control process services fee through monitoring, following up, visiting on outstanding invoices • Help to handle defaults for some big amount of customers • Help to find customer in development the coverage area to make sure that areas are suitable in extension • Work cooperation with operation department order develop basic solid waste strategy major streets, small alleys, for other complex areas • Lead cooperation works operation department showing streets, areas, places where we are operating services to be properly • Deliver announcement, memo, policy, procedure the company subordinates • Follow up complaints coordinate operations improve customers' satisfaction • Lead implement services fee processes customers to enforce services fee tariff • Push agreements with an action plan targeted location • Propose plan and do action plan on expansion areas to make sure all customers using service • Insure GAEA good image from staff complaint management. • Ensure correctness customer information and transparency services fee collection, • Implement strong controls audits the cash collection. Analyze tariff by category business. • Prepare weekly monthly reports head department. • Act as Customer Service Manager during he/she is absent • Perform accordance procedures internal policies the company. • Other assign by Management

• At least Bachelor’s degree in related field such as Management, Sales & Marketing and or Customer Service. • Minimum 2 years working experience in the customer service management and or related. • Honest, highly responsible and reliable • Good computer literacy (Internet and Email, Ms. Word, Excel and ERP system). • Ability to manage a team of 25 staffs. • Good communicator with good negotiation skill and possess strong decision-making skills, Good team player • Good skills in contract and report writing both in Khmer and English • Good ability in English speaking and report writing, fluent in Khmer with good ability in translating the document from English to Khmer and Khmer to English. • Good integrity, positive attitude, helpful, high commitment, competence and motivation. Benefits • The salary is competitive according to the candidates’ performance. • Fuel, phone card allowance. • Lunch provided. • Work injury insurance and health care NSSF. • Yearly appraisal work performance. • Senoirity bonus. • Others. Closing Date: 10 February 2021 How to apply: Interested applicants, please submit us your Application or CV and cover letter by e-mail: Email: hr.recruitment@gaea.com.kh For more information, please call: Contact: 012 632 902 or contact us at our office, road No. 67, Prey Kuy village, Ampil commune, Prasat Bakong district, Siem Reap province. Only short-listed candidates will be contacted for the interview.