• Direct to supervised the establishment of automated information processes to improve customer service, timely supplies re-ordering, and financial accountability. • Introduced periodical performance/coaching sessions with staff to motivate positive behavior resulting in excellent customer service/guest relations. • Communicate with owner/operator of daily events and strategy for increased business and customer service issues/complaints. • Handle all record keeping, conduct promotional campaigns; maintain stock inventories and payroll management • Promoted spa amenities and educated guests on available salon spa services and informed of specific restrictions or requirements. • Plan and execute outside promotional events, ultimately increasing spa services • Coordinate front desk sales associate training with an emphasis on proper schedule management and maintaining customer satisfaction. • Coordinated computerized appointment calendars for staff Maintained forms and office supplies required for front desk activities. • Created, documented and maintained front desk protocol for the consultants including opening duties, closing duties, general administrative duties. • Managed day to day operations of the spa, including preparation of staffing schedules and supervision of front desk receptionist staff. • Managed daily operations of the Spa including administrative responsibilities and closing the club. • Supervised and motivated Staffs to ensure smooth running daily operations. • Ensured efficient and profitable daily operations and making changes accordingly.

• Bachelor’s degree in Business Management, Hostility Management or Business Administration • Have 2years experience or experience with spa is a plus • Good both in Kh/Eng, Prefer other language such as Chinese & Thai is a plus • Familiar with Ms. Office, internet & email • Able to adapt in challenging, pressuring & fast-paced environment • Have good planning, organizing skills and leadership • Have strong drive & ambitious with self-motivation