** Job Responsibility: - Supervising all store operations like scheduling, training, ordering supplies, opening and closing store and keeping a record of the cash register and cash deposits. - Performing a full range of facial and body treatments while working as a primary aesthetician. - Managed daily operations of the Spa including placing and tracking orders for spa supplies and equipment. - Enforcing internal policies and procedures to ensure the safety of the clients and also the employees. ** Oversee Staff Spa Managers ensure the success of an establishment by requesting for hiring and training adequate staff members to deliver a spa’s services. To this end, Spa Managers are typically involved in employee recruiting, selection and training. They typically set employee schedules, ensure that employees receive ongoing training and hold staff meetings to keep employees updated on spa procedures and policies. ** Manage Operations Budget A budget is crucial to the operations of any business and it falls to Spa Managers to create and manage such a budget. They set annual financial goals, review costs for spa procedures and services, oversee payroll and establish budgets for advertising, sales campaigns and promotional events. ** Assist with Promotions and Sales In many cases, Spa Managers have a hand in creating promotional and public relations campaigns to raise public awareness and visibility of their spa and its services to generate sales and increase memberships. They also assist in creating membership incentives and sales promotions leading to a larger client base. ** Supervise Facility Maintenance Spas must typically meet sanitation guidelines and it usually is up to Spa Managers to make sure that facilities are properly cleaned and that all equipment is in working order. This might include ensuring that tools are adequately sterilized, linens are washed and a proper inventory of supplies are maintained. ** Ensure Customer Satisfaction As with any service-oriented business, spas rely on customer satisfaction and Spa Managers are generally responsible for ensuring that customers’ expectations are met. Spa Managers might interact with clients to get feedback about services and facility cleanliness, handle customer complaints and create customer service tools such as comment cards and surveys.

- Graduated Bachelor Degree or higher. - At least 4 years of experience. - Be able to work during weekend and rotate working shift. ** Professional Skill: - Extensive experience in setting up Spa salons offering beauty treatments and massages to clients. - Sound knowledge of massage techniques, acupressure, acupuncture, and other aesthetic methods. - Solid understanding of hospitality management and methods to ensure customer satisfaction. - Proficient in managing the facility, maintaining supplies and recruiting staff. * In addition to these vital skills, employers typically seek Spa Managers who possess the following skills and abilities: - Developing marketing and promotional strategies, as well as advertising campaigns * Training and developing staff - Developing customer relationships and measuring customer satisfaction - Evaluating and establishing sales goals Spa Manager Tools of the Trade: - Customer satisfaction tools – whether it’s surveys, casual face-to-face interactions or suggestion boxes, Spa Managers should be knowledgeable about the ways to measure customer satisfaction to retain existing clients and attract new ones. - Basic computer systems and software – from using Microsoft Office applications, such as Word and Excel, to employing the use of accounting and financial software, Spa Managers should be comfortable with using basic computer systems in their daily routines. - Social media – as part of their advertising/promotions/marketing responsibilities, Spa Managers might often use social media platforms such as Twitter or Facebook to communicate information about their establishments and it is imperative that they have more than a basic knowledge about social media.