• Ensure all transactions/activities are completed within timeframe as per SOP requirements (any exception should be duly escalated).
• Maintain constant premium service all requirements KPI (SO ACK/Pre-adv/Carrier BK/ISF 10 Filling/Post-adv/DTL/Invoice billing…etc..) and ensure formalize process and share among the team then delegate.
• Specific resolutions offered to customers/vendor/carrier/NVO and all team members which comply with effective result.
• Take lead for problem solving with shippers/carriers/HQ/CCP Office/customers. This role will require to have direct reporting to related parties such as phone call, email, web conference call, presentation, develop improvement plan, prevention plan, SOP, etc for all necessary to fulfill the expectation from all parties including management team.
• Maintain long-term relationship with our existing KEY vendor and develop the strategic approach to build up good connection with potential opportunity as well as develop new business for upsell trucking/clearance service.
• Monitor AR with local vendors with on time payment settlement. Any late, must follow AR procedure to issue late payment charge or related procedure.
• Monitor AP with local suppliers and team. Ensure there is no long pending job cost or AP cross month settlement.
• Follow timeline of Weekly/Monthly Report submission.
• Other tasks assigned by management

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