• Be accessible representative guests, directing guest comments feedback relevant departments
• Create personal mature to guests, pairing with suitable for particular demographic
• Enhance guest experience by providing professional informed for guest liaise during stay
• Coordinate duties responsibilities Guest Experience Ambassadors, Guides Drivers
• Coordinate the Transport with the guest transfer arrangements communicate same the concerned team members
• Communicate the Transport on regular basis making sure that arrival departure guest transfer ready 15 minutes prior the boat departure the hotel

General

• To attend training meetings and when required.
• Maintain full confidentiality over resorts HR issues
• Maintaining excellent grooming hygiene ensuring grooming standards met relation personal grooming uniform presentation.
• Take responsibilities assigned your in case fire drill, evacuation, accordance the Resort Emergency Response Policy
• Actively promote services facilities Per Aquum guests other stakeholders the Resort.
• Complying Resort Safety & Environment policies, initiatives legislation.
• Converses guests obtain feedback suggestions improvement
• Abiding by Work Place Health, Safety Hygiene regulations all times.
• Abiding by guidelines set out the Employee Handbook.

Administration

• Assist providing accurate stock take figures when required.
• Inform GEM any incident the guest room including damages, unauthorized persons, complaints also guest feedback.
• Comply the Resorts accident prevention safety procedures.
• Handle guest queries a timely efficient manner provide information sought by guest within your level authority
• Resolve guest issues the guest’s satisfaction within your level authority.
• Keeps track the attendance a monthly basis control punctuality, absenteeism, overtime casual labour, order make sure staff members have recorded IN OUT duty time
• Responsible maintain guest history preferences the future references anticipate guest needs
• To ensure keys logs maintained updated all times.

Team Development

• Be motivated committed, approaching tasks enthusiasm seizing opportunities acquire skills knowledge order improve your personal performance, ultimately guest service.
• Maintain high level team spirit by developing excellent relationships the team colleagues other departments, support in pursuit departmental and resort goals.
• Always have positive attitude take initiative resolve issues.
• Conduct self a manner all times. Adheres the established standard conduct house rules, fire regulations, department procedures policies.
• Assists updating implementation all SOP(s)
• Conduct regular briefings meetings staff members share information
• Maintaining shift checklists associated procedures

Finance

• Run in cost effective manner by avoiding unnecessary waste
• Determines minimum maximum par stock
• Compiles records statistics required
• Monitors costs expenditures closely adhere forecasted budget, reports the GEM, requested
• Verifies credit list ascertains billing done accurately payment settled upon departure guests accordance the resorts policy

Communication & Team Recognition

• Inform GEM any incident the guest room including damages, unauthorized persons, complaints also guest feedback.
• Resolve guest issues the guest’s satisfaction within your level authority.

Training & Development

• Attend training programs designated by resort.
• Effectively train guide your team all aspects guest areas.
• Provides regular feedback staff members their performance.
• Empowering training associates provide better customer service

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