KEY RESULT AREAS

• Consistently do customer contacts with both existing customers and potential customers.
• Assist the Assistant Director of Sales in the development of the Sales and budget preparation.
• Handle both leisure and corporate segment and ensure the production of room nights
• Responsible for achieving yearly revenue targets for both Rooms & F&B.
• Create a target account list and provides strategies for account acquisition.
• Represent and promote the hotel by maintaining constant contact with the market and the customer base locally and internationally through Customer Relationship Management.
• Conduct market research on the competitors and reports findings to DOSM.
• Professionally conduct site inspections of the hotel facility.
• Conduct Sales Calls to the domestic market and secondary cities for account development.
• Identify and handle sales lead effectively and efficiently.
• Represent the hotel and participate in domestic and international sales activities.
• Act as the deputy of the Assistant Director of Sales in his/her absence.
• Contribute and be creative to product and sales development.
• Fulfil Customer Relationship Management responsibilities and sales goals for defining customers through planned customer interviews.
• Monitor and report on market and competition within the own market segment.
• Prepare and update customer management reports and ensures all necessary follow up work is carried out on time.
• Active distribution of product information and creates awareness in the markets, and business segments or responsibility.
• Active in participation and submission of reports at sales meetings.
• Assist in planning and coordinating sales activities and events.
• Manager account base and maintain all customer information up to date manually and electronically.
• Provide on-going advice and support to staff under his/her supervision.
• Undertake tasks as and when requested to fulfil the marketing and sales objectives of the hotel.
• Abide by both the hotel and brand policies and procedures.
• Analyses evaluate and improve personal performance continually.
• Carry out other tasks as directed by the Assistant Director of Sales.

GENERAL

• To respond to all enquiries within 6 hours and overseas enquiries 24 hours. Effective follow-ups are to be conducted for such enquiries.
• To effectively utilize the standard forms and letters to ensures that such forms and letters are presented in a most professional manner.
• To maintain an effective account and account management through Opera and to be fully competent with operating Opera Sales and Catering system.
• To ensure that all data input in the Opera Sales and Catering is accurate and updated.
• To trace accounts and bookings are logged into Opera Sales and Catering daily and ensures that traces are acted upon timely and thoroughly.
• To ensure that corporate rate letters, correspondence and other important documentation are prepared in a meticulous detail and presented in the most professional manner.
• To ensure that group resume, long stay memo, site inspection memo, VIP List and others important information are distributed to support department in a timely manner.
• To be fully responsible for recording and maintaining accurate room rates and guest’s preference.
• To maintain the highest standard in grooming.
• To ensure the cleanliness of workplace and its surrounding area.

• 3 to 4 years Experience
• Bachelor Degree
• Knowledgeable and able to lead all tasks within the area of responsibility
• Experience and skillful in Internet and other major computer programs
• Able to use the Sales and Front Office computer systems.
• Knowledgeable in a specific market segment (WHO or COR)
• Understand the market and competition
• Excellent written and spoken in English
• Good at computer skills
• Knowledge and understanding of Opera
• Good interpersonal & communication skills
• Able to work independently and as a team
• Good team building and training skills
• Good knowledge of leadership skills
• Good writing and oral proficiency in English
• Makes decision within policy
• Is required to perform independently and proactively with minimal guidance
• Difficulty – May face situation that require modification of methods or techniques
• Good interpersonal skills required Interacts with both colleagues and guests, business partner and owner
• Deals or negotiate in Khmer and English Advantageous to be able to deal in additional languages such as Chinese/Thai/Vietnamese