-       Communicate with customers and solve problems;

-       Work with finance and sales and give quotations;

-       Handle client reception, actively maintains customer relationships, promptly manages customer complaints, and coordinates emergency service events

-       Conducts commercial negotiations for Special Economic Zone (SEZ) land leases and sales;

-       Respond to inquiries from terminal clients;

-       Manages commercial operations;

-       Respond promptly and professionally to inquiries, complaints, and service requests;

-       Maintain strong working relationships with clients to ensure satisfaction and repeat business;

-       Track vessel schedules, container arrivals/departures, and notify customers as needed;

-       Maintain accurate customer records, transaction logs, and service reports;

-       Prepare daily or weekly summaries of customer activities, complaints, and resolutions;

-       Support invoicing team by confirming service charges and container statuses; and

-       Other tasks assigned by management

-       Strong in Chinese language

-       English is an optional conversation

-       Minimum 2 years in customer service, logistics, shipping, or port operations

-       Experience with port terminal or shipping line operations is a strong advantage

-       Computer skills: MS Word, Excel