• Ensures compliance with all customer & airline service requirements by maintaining performance on

customers as specified in the contract.

• Responsible for developing & maintaining a good, professional working relationship with both internal and external customers, establishing a clear line of communication at all levels.

• Monitors communications on pricing, billing, menu design specification, Corporate Culinary departments

and customer.

• Liaises with Account Manager to provide account-specific training to Unit personnel as required.

• Maintains prompt and effective communications with customers and operations staff to resolve issues.

• Monitors unit performance and takes a proactive position in ensuring that quality service standards, unit

hygiene, HACCP, billing accuracy, and inventories are maintained at the highest level.

• Responsible for costing and pricing.

• Coordinate menu presentations ensuring timelines and GG standard menu presentation protocols are met and all information is provided to the respective departments.

• Acts as the single point of contact with the airline and should be available on call to respond to customer

phone calls, and e-mails inquiries. Responds to customer requests.

• Works with Chefs to ensure proper menu specifications and directions are followed.

• Works with the Account Manager to ensure all inventories for equipment and items meet customer requirements and are reported on time and accurately each month.

• Responds to airline comments or complaints in a timely manner with a 48-hour period from the time

comment/complaint was received.

• Ensures processes and procedures are in place to fulfill all gate group performance and delivery

obligations.

• Develops excellent customer relationships with all customer and identify opportunities to grow gate group business.

• Liaises with Account Manager on all significant account issues.

• Bachelor’s degree of Sales & Marketing or equivalent academic qualification,

• Additional Hotel, airline, catering, management courses

• 4-7 Years of experience in Hospitality industry.

• Proven effective Project Management skills.

• Positive, motivated, flexible and open minded.

• Customer orientated.

• Good networking and relationship building skills and Relevant H&S Certifications,

• Candidate must be Computer literate.

• Excellent oral and written communication skills (English & Khmer), Chinese is a plus

- An Excellent benefit package and competitive salary will be offer to successful candidates

- All Candidates should submit the documents, CV, Cover Letter stating expect salary to:

stuy@gategroup.com or rkhim@gategroup.com contact number 070968855 or 077784897

- Cambodia Air Catering Services