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LUXELITE GROUP CO., LTD

Position : Receptionist

# Hiring : 1 post(s)

2 months ago

Apply Now

Jobs Overview

Post Date

18 September, 2024

Closing Date

18 December, 2024

Salary Range

Negotiable

Jobs Category

Receptionist/Secreta...

Jobs Location

Phnom Penh

Candidate Gender

Male / Female

Jobs Term

Full Time

Jobs Experience

Jobs Level

Officer

Jobs Description

Be an ambassador of the Front Office and of the hotel in and outside the workplace.
Greeting and firewalling guests all the time with a smile, warm attitude and guests’ names.
Offering a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.
Personally greet, offer welcome amenities, escort the guests and offer orientation.
Be familiar with all hotel facilities, room rates, categories, availability, promotions, outlet operation hours
Attending all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling, telephone and all related matters, respecting the hotel standards and procedures.
Keeping the working area and lobby area clean and well maintained all the time.
Respecting the privacy of the guests and the confidentiality of the information.
Managing any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
Calling the supervisor or manager for advice in serious cases or if an approval is required.
Be aware of and to report all guest comments or complaints.
Maintaining an accurate Guest History and registering all recurring guests.
Checking the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor.
Be aware of all VIPs visiting or staying in the hotel.
Ensuring that all assigned and blocked rooms requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time.
Handling the guest files, folios, immigration, financial and audit procedures are respected and completed.
Handling cashiers closer and to ensure a complete handover between the shifts.
Checking the departure lists and to ensure check-out times are respected and reallocated in arrival in PMS.
Strictly respect the room keys, outlet key and section keys handover procedures.
Respecting schedules, terms and deadlines as agreed with the Management.

Jobs Requirement

High School GED or above or an associate degree in hospitality or Bachelor's degree in business administration or hospitality is advantageous or 0-2 years’ experience in a similar role.
Excellent reading, writing and oral proficiency in English language.
Good computer skills, with knowledge of booking systems, both in-house and online.
Hands-on experience of taking credit/debit card payments over the phone and in-person.
Ability to work effectively and contribute to a team.
Self-motivated and energetic. Must be well-presented and professionally groomed.

Contact Information

Contact Person

HR Department

Industry Company

Hotel/Hospitality

Phone Number

+855 967684007 / +855 70663989

Email Address

recruitment@komsankampotresort.com

Website

Address

Boeung Kak, Sangkat Sras Chork, Khan Doun Penh, Phnom Penh.

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Service Hot Line

jobs@asean-works.com

Operating Hours : Mon - Sat (Half) from 8am to 5pm

095 333 661 / 012 846 222

Get in Touch

1st Floor CPL Building #25 & 63, St. 348/205, Toul Svay Prey II, Phnom Penh, Cambodia.

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