To do whatever it takes to provide exceptional service for our customers (external and internal) and to strive for excellence to achieve customer satisfaction.

能为内部和外部客人提供优异的服务，以创造更加出色的客人满意度。

SPECIFIC DUTIES 工作任務 :

1.Function as primary support to the Director of Human Resources including activities in planning, organizing and executing activities leading to the training and development of qualified associates.

支持人力资源总监计划、安排和实施各种活动，以培训和发展优秀员工。

2.Oversee the day-to-day operations and functions of the Training Department.

组织培训部日常运作。

3.Prepare annual training plan according to training need analysis of each department and the recommendation from the Leadership Team.

根据部门培训需求和管理层的要求准备年度培训计划。

4.Design, organize and facilitate training activities and programs according to the training plan and monthly training schedule.

根据培训计划和月度培训日程，设计、安排和实施培训。

5.Ensure training facilities and logistics are well prepared and provided.

保证培训器材和设施完好。

6.Develop and conduct effective orientation programs for new-hired hotel managers and associates.

为新入职员工和经理设计并讲授入职培训。

7.Assess training effectiveness by carry out course evaluation and regular meetings with Leadership Team.

通过对课程的评估及与管理层的定期会议，对培训效果进行评估。

8.Assist managers in sourcing, obtaining or developing training courses, training aids and materials.

协助经理发掘、获得和设计培训课程及培训资料。

9.Ensure the number of training hours being completed based on Marriott and hotel requirement and maintain an up-to date training records for all managers and associates.

根据万豪的标准，保证培训小时数的完成。确保经理和员工的培训记录及时更新。

10.Provide advice and assistance to managers and associates on all matters pertaining to training.

为经理和员工培训提供建议和支持。

11.Attend departmental 15-minute training and give feedback to trainer.

参加15分钟培训并给予反馈。

12.Source and organize training and development program for supervisory and management associates.

为主管和经理开发和安排培训课程。

13.Co-ordinate the implementation of Corporate Management Training.

协调公司管理培训。

14.Prepare training assessment report and monthly training report.

准备培训评估报表和月度培训报表。

15.Liaise with local and overseas hotel schools in regard to student trainee programs and to evaluate the effectiveness of training program and trainee progress.

与当地或国外酒店管理学校合作，并评估培训课程和实习生的进展情况。

16.Implement tuition assistance program and make recommendation on the application of tuition assistance.

实施助学计划，为助学申请提出建议。

17.Work with DHR/HRM on the hotel training programs and learning systems to support workforce planning and career development.

与人力资源总监或人力资源经理一同开展培训课程和培训体系，以支持人力计划和员工事业发展。

18.Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

及时高效完成本职工作和职责，根据公司政策和程序以实现本岗位的目标。

•3-5 years training experience, preferably in hotel industry.

3-5年培训经历，最好有酒店经历。

•Mature and pleasant demeanour with good inter-personal skills.

成熟、开朗、擅长与人交往

•Good communication and presentation skills.

良好的沟通技巧和演讲技能

•Creative and analytical thinking, good organization skills.

有创造力和分析能力，组织能力

•Good command of spoken and written English.

熟练的英语口语和写作能力