JOB TITLE: RECEPTIONIST & CUSTOMER SERVICE

REPORTS TO: OPERTATION SUPERVISOR

LOCATION: PHNOM PENH

SALARY RANGE: NEGOTIABLE

1. Manage daily front office operations, ensuring customer service

satisfaction.

2. Ensure that reservation hotline is attended to at all times to meet daily

business needs.

3. Respond to reservation request from residents, agency agents, and referral

networks made through various communication platforms.

4. Responsible for creating, updating and maintaining reservation records

promptly in accordance with guests’ booking confirmation.

5. Processing check ins and outs.

6. Confirming bookings, assigning rooms, issuing and activation room key /

card.

7. Handling car park management.

8. Track room availability and help develop forecast for room revenue and

occupancy.

9. Work closely with Building Manager in preparing the pre-registration

activities and process advance reservation deposits.

10. Coordinate with Housekeeping to inspect and track readiness of rooms for

check in.

11. Coordinate with Technicians to inspect any MEP issues raise up by the

residents or management.

12. Communicating house rules to residents.

13. Processing payments, and submitting daily cash float reports to management.

14. Process daily reports on the number of arrivals. departures, identify any

special request and reporting of incidents to Building Manager.

15. Issue notices to residents who is late in monthly rental payments.

1. Preferably 2-3 years of work experienced as Front Desk at 4* /5* hotel.

2. Proficient in hotel booking system and MS Office.

3. Able to work independently and in a team.

4. Good written and oral communication skills.

5. Pleasant personality and appearance.

6. Keen learner and able to multi task.

7. Able to work flexible hours.

8. Experience in Hotels / Serviced Apartments will be an added

advantage.