• Ensure the smooth operation of Front Office and Concierge services to maximize guest comfort.

• Participates in training of all Front Office and Concierge activities.

• Checks guests in and out of the hotel/apartment/office; including groups and organized tours.

• Meet and follow-up guest requests as per arrival and departure lists to ensure guests’ comfort.

• Monitors the registration against in-house guests; Daily screening and checks.

• Ensure all duties are completed in a timely and organized manner. (I.e. VIP list, arrivals, blocking rooms, in house bucket); communicates information to the associated departments.

• Resolves guest and associate complaints and issues.

• Communicates clearly with Duty Manager of daily regime at the Front Desk.

• Will include rotation for night duties (Night Audits and Front Desk operations).

• Understands the need and willingness to work in other related departments during peak periods as required (i.e. Housekeeping and Reservation).

• Maintain professional business confidentiality.

• Fluent written and spoken English; Chinses (Mandarin) would be considered an added asset.

• Cheerful and bubbly deposition an added advantage.

• Post-secondary education in Hospitality Management, or equivalent experience of at least 6 months.

• Computer Skills - Demonstrated ability with regard to computer skills, including experience using hotel booking programs.

• Attention to detail - Able to maintain sustained level of concentration.

• Service Orientation - Displays a commitment to quality guest service at all times, values the supplying of accurate and timely information and relates to people from diverse backgrounds.

• Professionalism - Regulates own behavior, understanding the hotel culture and acts appropriately in the execution of duties.