** Employee responsible for:

• Review and control the premium collections from all payment gateways, and record them into the systems in timely, and accurately.

• Manage and reconcile the cash applied, cash refund, and daily reports.

• Review verify and process the PS documents requested from customer/ sale, and to ensure the out-standing documents are well managed and recorded into systems.

• Engage and coordinate with payment gateways partners to expand and improve our payment processes.

• Provide the efficient administrative support to team members, such as reporting, filing, tracking.

• Work closely with team members to provide the supporting, to update the PS/ Claim manual, to provide/update training materials/ presentation.

• Review and streamline changes to PS/ Claims processes, guidelines, and any related its documents/ forms.

• Ensure all PS processes, Premium Collection and Claim assessments are compliant with policies terms and conditions, company’s policies, and procedures as well as applicable law and regulations.

• Receive and collect claim notification, requirement documents, responding and follow up the out-standing claim documents.

• Produce Claim Notice and Summary, check the claim payment amount, prepare claim payment request and ensure timely disbursement of claim payment to claimant.

• Perform other tasks assigned by the line manager.

** Internal interface:

• Report directly to Policy Service and Claim Manager or such other person as the Company may direct from time to time.

• Work closely with another team members.

• Coordination and communication with other departments.

• Detail-oriented, can-do mindset, energetics, and flexibility.

** Education:

• Medical Doctor, Bachelor’s degree of Accounting, Finance and Banking, (Degree in medical is a plus), and or other degrees are also acceptable.

**Experience & Skill:

• 1- 2-year experiences in life insurance business or financial industry

• Has knowledge of Microsoft Word and Excel

• Excellence interpersonal, good at communication and problems solving

• Commitment and responsibility

• Be able to face and handle customer’s concerns and inputs, with calm and profession

• Be able to visit hospital, police station or provinces to convince with professional communication to get the claim documents.